An informed opinion at a distance — and a clear statement of what a screen cannot settle.
The remote consultation service of Chongqing West District Hospital reviews your history and the images you send, tells you what they suggest, and says plainly which questions cannot be answered without an examination. It is a real clinical service with a real output: a written summary, a plan, and an honest account of what remains uncertain.
A remote opinion reduces uncertainty — it does not replace an examination. Nothing here is a diagnosis, photographs can mislead in both directions, and a remote consultation must never delay urgent in-person care.
- History and images reviewed together
- Limits stated openly
- Written summary and plan
- In-person referral when needed
A remote consultation that tells you what it cannot do
Whether the answer turns out to be reassurance, a change of treatment, or a request to come in and be examined, every remote consultation in this service is built the same way.
Assess what a screen can carry
Appearance, colour, surface and change over time travel well. We review your history and the images you send, ask about what a photograph flattens, and work with what is genuinely available rather than pretending the picture is complete.
State what remains uncertain
Every consultation includes an explicit account of what cannot be concluded without an examination: measurement, depth, texture, laxity, and surgical planning. If the images are not good enough to answer the question, we say so.
Direct the next step
A remote consultation ends with a plan that has a next step in it — including the point at which you need to be seen in person. Where something is urgent, the screen stops and the referral starts.
The clinicians who review remote consultations
The leadership of the Plastic Surgery & Aesthetics Medical Center — surgical planning, plastic and reconstructive surgery, skin and laser care, and dermatology — practicing within Chongqing West District Hospital, a tertiary general hospital. Remote review is how that team extends its opinion to patients who cannot attend in person.
Ke He, MD (何锞)
Skin & Laser Aesthetics · Deputy Director
Deputy Director and head of skin and laser aesthetics, and the medical reviewer for this service. Skin concerns, pigment and healing are the questions that review best at a distance, and she leads that work. 20+ years in laser and aesthetic dermatology.
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Tongchun Mao, MD (毛彤春)
Aesthetic Surgery · Deputy Director
Deputy Director and head of aesthetic surgery. He reviews surgical questions remotely in order to say what cannot be planned without an examination, and what should be assessed in person and how soon.
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Shaoliang Wang, MD (王韶亮)
Plastic Surgery · Center Director
Center Director and the surgical backstop of the team: revision of failed operations from elsewhere, excision of skin tumours, complex wound repair, and the judgement of when something needs to be seen rather than described. 20+ years of tertiary-hospital surgery.
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Yongbo Jia, MD (贾勇波)
Dermatology · Deputy Director
Deputy Director and head of dermatology. He reviews the skin conditions that decide how a result heals — barrier, pigment and scar behaviour — and the findings that need a room rather than a photograph. Trained at the Institute of Dermatology, CAMS.
View profile →Remote consultation, explained honestly
These guides are the education behind the appointment: what a remote consultation is and is not, which questions reviews well at a distance, how to prepare and what to photograph, how privacy and practical failures are handled, how the consultation is conducted, what you receive afterwards, and the safety rules that stop it.
What a Remote Consultation Is — and What It Is Not
A remote consultation gives you an informed clinical opinion from a distance. It is advice, not a diagnosis, and it is not a substitute for being examined in person.
Read the guide →What Can Be Assessed Remotely — and What Cannot
Skin concerns, healing, pigmentation and follow-up often review well at a distance. Measurement, laxity and surgical planning usually do not, and it is worth knowing which is which.
Read the guide →How to Prepare for a Video Consultation
A quiet space, usable light, a written list of questions and the records you need beside you. Preparation is what turns a short call into a genuinely useful one.
Read the guide →Photographs and Video That Are Actually Useful
Angles, lighting and scale references decide whether a photograph can be read. A flattering photograph is a bad clinical photograph, and it hides exactly what needs to be seen.
Read the guide →Your Privacy During a Remote Consultation
Where the conversation happens, who may be present, what is recorded and how your record is kept. Most of the privacy of a remote consultation is within your own control.
Read the guide →When the Connection Fails: Practical Problems
Dropped calls and failed audio do not cancel a consultation. What matters is that the clinical work is rescheduled or completed another way, and that you are told which.
Read the guide →We will not let a screen stand in for an examination
A remote opinion is not a diagnosis, and photographs can mislead in both directions — something harmless can look concerning, and something concerning can look harmless. Some questions simply cannot be answered without hands and proper light, and we will say which. A remote consultation should reduce uncertainty, not create false confidence, and it must never be the reason a proper examination or urgent care is delayed. Nothing in this service is guaranteed.
Ask what a remote consultation can answer for you
Reach out to arrange a remote consultation. We will review your history and the images you send, tell you honestly what can and cannot be concluded without an examination, and set out the next step — including the point at which you need to be seen in person.
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